Exchange policy

1. Reporting a Problem
Contact us within 48 hours of delivery via WhatsApp, Instagram DM, or email.
Share an unboxing video or clear photos of the item and packaging, this is mandatory for all claims. Claims without proof or made after 48 hours won't be accepted.

2. What's Covered
Item damaged during transit (torn, stained, broken parts). Manufacturing defect (loose stitching, misshapen product, wrong size sent). Wrong item or color received.

3. What's Not Covered
Minor variations in color, size, or pattern, normal with handmade products. Damage from washing, wear and tear, or misuse after delivery. Change of mind after receiving the correct item. Claims without unboxing proof

4. Resolution Options
We do not offer refunds. Once approved, you can choose:
Exchange (processed within 5-7 business days)

5. Handmade Disclaimer
Every item is handmade by our artisans, slight irregularities in stitch or shade are natural and not considered defects. Colours may also vary slightly from screen due to lighting and photography.

6. Return Shipping
If an exchange is approved, shipping cost for sending the item back will be borne by M&R Handmade.